Born on the Central Coast and based in the Silicon Valley, Benjamin Soriano is a UX writer, technical writer, and content strategist with extensive experience producing content for clients such as Apple and Google, as well as journalistic pieces for the Silicon Valley Business Journal. His experience includes:

• Content Strategy.
• Communication plans.
• Help Center content–user guides, FAQ, chatbot support, training guides.
• Mobile app and website UX content, navigation, guides, wireframing, application flowcharts.
• UX survey design and content.
• Virtual Assistant UX content.
• Salesforce CX content.
• Technical Marketing Communications–emails, blogs, micro blogs, new release
• announcements, launch announcements.
• Technical documents, including OCM playbooks, BRDs, SOPs, KBR playbooks, RASCI
• models, dashboards, project plans, timelines.
• UX research studies project management.
• News articles.
• Feature stories.
• Long-form journalism.

Outside of tech writing, Benjamin enjoys writing fiction, ultra-running, mountain biking, and backpacking. He also serves as his children’s scout leader and sports coach.